Step 1: Define care team composition and deployment

Care management is a multidisciplinary effort. Start by figuring out how you’ll staff the care management team and where to deploy resources.

• Care models
• Staffing options

Step 2: Establish patient management standards

Sustainable programs set graduation to self-management as the goal. Ground your program in self-management from the start by establishing patient management standards for eligibility, outreach and enrollment, and graduation.

• Eligibility criteria picklist
• Enrollment tips
• Inpatient care manager role benchmarks
• Outpatient care manager role benchmarks
• Graduation tips

Step 3: Evaluate performance

Make sure your dashboard includes the right metrics to capture the value of your current program and monitor ways to improve performance. Then, use our maturity model to benchmark your model against your peers.

• Metric picklist
• Maturity model