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Hospital and health system trends

We provide the information, insights, and tools you need to navigate a complex, ever-changing industry — regardless of whether your organization is comprised of hospitals, physicians, ambulatory sites, or other components of care delivery. Review our research to catch up on the trends, proven best practices, and emerging imperatives that will help your health system succeed.

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FirstHealth’s 3-step approach to win back patients from out-of-market travel

Losing market share to out-of-market travel is a challenge for many health systems. Learn how FirstHealth of the Carolinas tackled this issue by redesigning the patient care journey and opening a new cancer center focused on patient and physician needs.

Are employed PCPs more likely to refer within their health systems?

Many health system leaders think that employing primary care physicians (PCPs) will secure in-network referrals, but the data tells a different story. Find out why employed PCPs are only slightly more likely to refer in-network than out-of-network for specialty care, and discover the financial impact of referral leakage.

By the numbers: Urgent care is a referrals winner for health systems

With organic growth top-of-mind for all health systems, we looked at referral revenue from primary care physicians based in urgent care centers versus referral revenue from PCPs not based in urgent care centers. Check out more of our quantitative analysis, including service line implications.


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