Taking a patient-centered approach to drive adoption of digital tools

Device access and connectivity are significant but surface-level challenges of digital inequity. Many digitally disconnected patients encounter barriers to digitally enabled heath care because of poor technological literacy, online language barriers, or inaccessible user experience.

Tackling digital inequities require investments and partnerships  that promote patients’ digital literacy and engage them as active online participants with their health care. A patient-centered approach to digital literacy helps health care organizations drive better adoption of virtual tools and effect durable change for their patients.