Market Insights

Addressing plan-provider friction: 3 insights from Optum’s Payer-Provider Abrasion survey

Plan-provider friction is a growing concern in healthcare, and addressing it requires collaboration between health plans and providers. Explore three key findings from Optum's Payer-Provider Abrasion Survey and interviews with top executives to gain a comprehensive understanding of the financial impact, the role of prior authorizations, and the need for mutual motivation and alignment.
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The insights

Optum Payer-Provider Abrasion Survey methodology:

The insights in this report are partially derived from Optum’s Payer-Provider Abrasion Survey. As part of that survey a total of n=151 interviews were conducted (across payers and providers). Providers (n=76) represented hospitals, health systems, and ambulatory/outpatient organizations. Payers (n=75) represented national plans, regional plans, and provider-sponsored plans.

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  • Health plans
AFTER YOU READ THIS
  • You will learn the main points of abrasions between plans and providers.
  • You will learn the main barriers to solving plan-provider abrasion.
  • You will learn solutions to key points of abrasions.

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