Despite renewed investment in improving the patient experience, many institutions are struggling to achieve and sustain strong performance.

Patient experience often centers around frontline nurses. When caregivers have a full understanding of the patient experience, they have the knowledge they need to enhance that experience. They can:

• Better anticipate common sources of patient anxiety and take steps to mitigate them.
• Understand the importance of treating patients as unique individuals and take steps to treat their patients as not just conditions, but unique individuals with unique care needs and desires.
• Internalize the need to consistently approach all aspects of care with compassion and sincerity.

Our Empathy-Building Simulation Scenarios help caregivers better understand the challenges and emotions patients may experience while receiving care on the unit. This tool contains an interview guide, simulation scenarios, and a concluding group discussion to foster reflection.

Download the Tool