Healthcare leaders have been debating the lasting impact of telehealth since its rapid expansion in 2020. Do patients like it? Does it improve health outcomes? How will we get paid for it? But the biggest questions were around the longevity and usefulness of telehealth. In short: Will telehealth have a lasting impact on healthcare?

Headlines earlier this year seemed to suggest that telehealth was a pandemic-era measure that couldn’t deliver on its promises. We saw big retailers bailing on their virtual care offerings¹ and heard concerns about the pending end to the pandemic-era flexibilities.²

But the headlines are misleading. Telehealth isn’t a complete failure, and we’ve learned a lot about it. The industry has had four years to try telehealth in new ways, and now we have a better idea of what telehealth is and isn’t.