Editor's note: This popular story from the Daily Briefing's archives was republished on Dec. 9, 2019.
By Craig Pirner, Managing Director, Talent Development
Recently, I was discussing managers' roles in boosting employee engagement, when one manger posed a challenge: speaking about her organization's bumpy EHR transition, she said, "You know, things around here aren't 'sunshine and roses' right now!" And that got me thinking.
7 must-have conversations between managers and employees
I suspect many health care managers can relate to this conundrum. They wonder how to boost engagement when their organization or department is going through tough times or navigating setbacks: mergers, budget cutbacks, layoffs, disruptive technological change, turnover of key staff, failed projects.
Doubtlessly, it's more fun to make progress on engagement when things are going well. But how leaders handle tough times affects engagement—and if those challenges are handled well they may even provide an opportunity to boost engagement.
The key to navigating those less-than-ideal times: planning thoughtful honest moments. While glossing over setbacks or commiserating about tough circumstances are tempting choices, they can actually amplify the discouragement or isolation your team members may be feeling. Or, it may leave the impression that leadership is avoiding a tough conversation. Most often, silence benefits the leader more than the team.
Find Your Motivation
When tough times threaten engagement, the courage to have an honest conversation is often the first step to maintaining, or even enhancing, engagement. Honest conversations:
Certainly, honest conversations can involve short-term pain: You'll need to navigate an awkward conversation, deliver bad news, or tell a team that's worked hard that they've still fallen short. But if you view your honest conversation through the lens of one of the above benefits you'll more clearly see the long-term benefit of honest conversations—and that is often the key to finding the courage to endure honesty's short-term pain.
Once you've found your resolve to have an honest conversation, it can be tricky to know how to begin such a frank talk. To help, we've devised a step-by-step guide.
Before you get started, think carefully about the timing of your discussion. There's no exact timeframe we can recommend, but here are some things to think about:
When you've identified a good moment to have an honest conversation, follow these steps:
So the next time you're facing a situation that's not all 'sunshine and roses,' feel confident in knowing you have the tools—and motivation—to have an honest conversation and to turn tough times into an opportunity to sustain, and even advance, engagement.
Strong communication with staff is one of the hallmarks of an excellent manager. But communication can be an abstract concept, so we've identified seven specific conversations managers should have with employees throughout employees' careers.
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