Melissa serves as a strategic partner to leading health care organizations across the nation on strategy, implementation, innovation, systemness, omni-channel customer experience, and care integration. She acts as a thought leader on many of the most pressing issues facing executives today. Melissa has over 25 years of experience as an executive consultant in healthcare advising clients in innovation, business transformation, and operations across multiple industries (high technology, retail, military, CMS/HHS, DoD, and other government agencies). She received her PhD in organizational management and received her MS in technology management from Johns Hopkins University.