Research & Insights

Artificial intelligence

AI will be a key differentiator for healthcare organizations between future success and failure. However, those who move first will not necessarily succeed — it will be those who move thoughtfully.

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Tackle these challenges

Healthcare organizations need to ensure leadership and staff at all levels have a foundational understanding of AI. The following resources provide a basic overview:

The use of AI in healthcare settings carries risk, but that shouldn't stop organizations from moving forward and ensuring the responsible use of AI. 

  • Data bias leads to biased AI model and disparate outcomes. Limited data sets, bias, and potential hallucinations can make AI inaccurate and unreliable. 
  • Data sharing raises concerns about patient health information and organizational IP. Conversely, a lack of transparency in AI models means decision-making is often hidden from users. 
  • With no guidelines on who is liable in the event of AI-caused harm, leaders, patients, and physicians may be hesitant about using AI in healthcare.

Because AI brings with it a set of unique challenges, your organization needs to develop specific processes for evaluation and governance. 

Your organization doesn't need an AI strategy. Instead, consider how AI can support and evolve your existing strategy, and create an incremental adoption approach to ensure successful investment in and management of AI tools.

  • Facing a workforce shortage challenge? Consider technologies that could support your existing workforce in meeting their increased demands.
  • Discover how AI solutions can revolutionize patient or member experience and engagement. Gain insights from health system executives on their approach.
  • While it may seem impossible to provide the right clinical guidance at the point of care, AI solutions could help your clinical workforce close gaps in care and improve outcomes. 

Successful AI adoption requires active communication, change management, and transparency with a variety of stakeholders. See below for tips on how to communicate your organization's AI efforts:

  • Proactively address your workforce’s AI concerns while ensuring responsible use of generative AI tools.
  • Learn how AI could shift care team roles, and provide transparency to patients about the use of AI, including any use of patient data.
  • Understand how health system leaders are responding to and investing in AI solutions. 

AI will transform many service lines and industry sectors. For example:


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