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Digital access and experience

Digital consumer experiences are getting stronger — and so are consumers' expectations for healthcare digital experiences. We've defined quality digital health experiences for you and explore how to keep solutions accessible, trusted, and easy to use.
Start here

Adopt out-of-industry digital experiences

Banking, retail, and entertainment are far ahead of healthcare on developing the digital consumer experience. Healthcare leaders should take advantage of the lessons learned from out-of-industry counterparts. Learn five components of a digital experience healthcare can adopt from other industries.

Know why addressing digital inequities is a buisness imperative

Organizations that prioritize digital inequity efforts will benefit from a bigger market for digital solutions, design tools that a wider range of patients will want to use, and reduced cost-of-care through improved outcomes.

Listen to our podcast on building a better consumer experience

In this podcast episode, we discuss what healthcare leaders need to consider when revamping their digital consumer strategy and how to ensure that patients who could benefit most from digital health aren’t being left behind.

Go deeper on our latest digital access insights
Quick reads
Expert Insight

Q&A: Addressing limitations in AI language interpretation tools, with GLOBO CEO Dipak Patel

For people with limited English proficiency, accessing healthcare can be daunting. We talked with innovator Dipak Patel, CEO of GLOBO, about his research on the limitations of AI interpretation tools in a medical setting and how those limitations can be mitigated to best serve patients.
Expert Insight

Think telehealth is going away? Think again.

Telehealth was once seen as a pandemic-era measure, but it's here to stay. Despite initial skepticism, patients continue to embrace telehealth for its convenience and accessibility — and healthcare leaders are investing in virtual care models to support the workforce and improve care coordination. After four years of experimenting with telehealth, we now have a better idea of what it can do.
Cheat Sheet

Cybersecurity in healthcare

Cybersecurity in healthcare is more important than ever as the industry faces increasing cyber threats and data breaches. This guide provides healthcare leaders with a comprehensive framework to mitigate risks, protect patient data, and strengthen organizational resilience.
Expert Insight

Navigating the new healthcare cybersecurity environment

The healthcare industry is facing a growing number of sophisticated cyber threats, from ransomware attacks to phishing attempts. We analyzed data from the 2020 and 2023 HIMSS healthcare cybersecurity survey to learn more about the progress organizations have made on their cybersecurity efforts. Learn how healthcare organizations have updated their strategies around cybersecurity threats, budgets, and third-party risk management.
Implementation resources
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