Digital access and experience

Digital consumer experiences are getting stronger — and so are consumers' expectations for healthcare digital experiences. We've defined quality digital health experiences for you and explore how to keep solutions accessible, trusted, and easy to use.

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Adopt out-of-industry digital experiences

Banking, retail, and entertainment are far ahead of healthcare on developing the digital consumer experience. Healthcare leaders should take advantage of the lessons learned from out-of-industry counterparts. Learn five components of a digital experience healthcare can adopt from other industries.

View the research

Know why addressing digital inequities is a buisness imperative

Organizations that prioritize digital inequity efforts will benefit from a bigger market for digital solutions, design tools that a wider range of patients will want to use, and reduced cost-of-care through improved outcomes.

Read our take

Listen to our podcast on building a better consumer experience

In this podcast episode, we discuss what healthcare leaders need to consider when revamping their digital consumer strategy and how to ensure that patients who could benefit most from digital health aren’t being left behind.

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Expert Insight

How to bridge the communication gap in vendor-provider partnerships

We talked to digital health and technology leaders at provider organizations to find out what they want from vendors. Learn how these stakeholders can align incentives and build effective partnerships.

Expert Insight

AI could be the key to harnessing the power of big data in healthcare

Big data has the potential to revolutionize healthcare — but without the right tools, it remains untapped. Discover how artificial intelligence (AI) technologies are rapidly evolving to extract meaningful insights from complex healthcare data, and how the industry can collectively set the foundation for responsible and ethical AI models.

Expert Insight

3 strategies to boost healthcare consumer engagement

As a recent Advisory Board survey found that 53% of healthcare leaders say consumerism is their top priority, organizations must develop a strategy that meets evolving consumer expectations. Learn how to navigate the changing consumer landscape with three key strategies that address accessibility, connectivity, and affordability.

Market Insights

3 keys to successful integration of VR technology in healthcare

Virtual reality (VR) utilization in healthcare is on the rise, but organizations must address workflow friction and patient bias to fully capitalize on its potential. Explore the three strategies for strategically incorporating VR technology that will allow healthcare providers and developers to optimize its benefits for both staff and patients.

Market Insights

3 principles for the equitable use of AI in healthcare

Ensuring the equitable use of artificial intelligence (AI) is crucial for addressing existing healthcare disparities. Learn how healthcare organizations can implement three key principles to promote equity in the design, deployment, and financing of AI solutions.

Cheat Sheet

The role of digital health vendors in behavioral health care

Learn about the range of therapeutic services digital health vendors can deliver to behavioral health patients.

Expert Insight

How Medicare Advantage brokers narrow down the plans available to seniors

Navigating the complex world of Medicare Advantage (MA) plans can be overwhelming for seniors. With an average of 43 plans to choose from, how do they decide? Learn how MA brokers play a crucial role in helping seniors filter through the options and find the best plan for their unique needs.

Research

Key takeaways from our panel discussion on interoperability

Get three cross-industry takeaways on new CMS and ONC regulations regarding health plan interoperability.

Research

Key takeaways from our panel discussion on price transparency

Get key cross-industry takeaways on price transparency and its strategic implications for health plans.

Expert Insight

From AI to burnout: 8 takeaways from Advisory Board’s strategy summit

Gain valuable insights from Advisory Board's 2024 strategy summit, where healthcare leaders explored strategies for building a sustainable future amidst industry shifts. From reevaluating growth strategies to addressing climate change to reshaping cancer care, these key takeaways will help organizations navigate the changing healthcare landscape.

Podcast

Ep. 215: Why Walmart and other retailers are exiting primary care delivery and why it matters

Large retailers like CVS, Walgreens, and Walmart have been steadily growing their care delivery footprints over the last several years—but recent developments suggest that the tide may be turning. In the wake of Walmart’s late April announcement that it’s closing down its primary care operations, host Abby Burns invites Advisory Board experts Vidal Seegobin, Natalie Trebes, and Eliza Dailey to push past the headlines and decipher why Walmart and other retailers are now retrenching on primary care delivery investments. And, of course, what this means for incumbent providers.

Expert Insight

The 4 questions effective leaders ask during complex times

Healthcare leaders must embrace change and lead through complexity — but are you asking the right questions to do so? Here are four questions to help you navigate complexity and sustain your teams.

Quick reads

Expert Insight

How to bridge the communication gap in vendor-provider partnerships

Expert Insight

AI could be the key to harnessing the power of big data in healthcare

Expert Insight

3 strategies to boost healthcare consumer engagement

Cheat Sheet

The digital health leader's guide to today's top cardiovascular trends

As the cardiovascular (CV) market undergoes significant transformations, digital health leaders need to understand the top trends and challenges impacting providers. Our comprehensive guide explores these trends, their impact on CV care delivery, and the approaches digital health companies can take to forge stronger customer relationships.

Implementation resources

Toolkit

Your guide to running a successful healthcare technology pilot

Healthcare technology pilots require careful planning and management for success. This comprehensive checklist provides actionable steps and recommendations to guide you through the process. From setting clear success metrics to engaging stakeholders, learn how to navigate the complexities of pilot implementation.

Case Study

How SCAN Health Plan leveraged AI to improve call center operations

Discover how SCAN Health Plan harnessed the power of AI to revolutionize its call center operations and enhance member satisfaction. This case study outlines the health plan’s approach, including prioritizing the problem, getting buy-in, selecting a vendor, and implementing education and training.

Case Study

How OSF HealthCare improved access to pregnancy care with digital solutions

Obstetric unit closures, especially in rural areas, are creating "maternity care deserts" where patients have limited access to pregnancy care. Discover how OSF HealthCare scaled their digital health program to address this challenge, offering 24/7 pregnancy and postpartum support to over 2,800 patients in underserved populations.

Our Take

5 steps to improve women's health and well-being

Misconceptions about women's health have led to a healthcare system that fails to provide comprehensive, high-quality care for women. Learn five steps you can take now to improve outcomes and promote better health and well-being for women.

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Digital access and experience

Adopt out-of-industry digital experiences

Know why addressing digital inequities is a buisness imperative

Listen to our podcast on building a better consumer experience

How to bridge the communication gap in vendor-provider partnerships

AI could be the key to harnessing the power of big data in healthcare

3 strategies to boost healthcare consumer engagement

3 keys to successful integration of VR technology in healthcare

3 principles for the equitable use of AI in healthcare

The role of digital health vendors in behavioral health care

How Medicare Advantage brokers narrow down the plans available to seniors

Key takeaways from our panel discussion on interoperability

Key takeaways from our panel discussion on price transparency

From AI to burnout: 8 takeaways from Advisory Board’s strategy summit

Ep. 215: Why Walmart and other retailers are exiting primary care delivery and why it matters

The 4 questions effective leaders ask during complex times

How to bridge the communication gap in vendor-provider partnerships

AI could be the key to harnessing the power of big data in healthcare

3 strategies to boost healthcare consumer engagement

The digital health leader's guide to today's top cardiovascular trends

Your guide to running a successful healthcare technology pilot

How SCAN Health Plan leveraged AI to improve call center operations

How OSF HealthCare improved access to pregnancy care with digital solutions

5 steps to improve women's health and well-being

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