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What matters (and doesn't) in your patients' financial experience, according to our 1,000-patient survey


To offer a best-in-class patient financial experience, it's critical to understand the patient. Every patient comes with a unique financial perspective—differing needs and priorities that providers must navigate. In 2018, our research team set out to chart consumer financial preferences by surveying 1,000 adult patients who underwent a non-emergency surgery within the past 18 months. Our survey had two main components:


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