Emerging Idea

Health coaching 101: Lessons from 4 health systems

CMS guidance and market forces are driving health systems to adopt health coaching services. Learn what health coaching is and find out how four health systems are leveraging these services to improve outcomes, offer financial returns, and meet patient preferences.
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Overview

The idea

Health coaching services are one-on-one or group services in which non-clinical support is offered to help patents set and achieve health or wellness goals.1, 2 Common health coaching goals for patients include improving nutrition, increasing physical activity, managing stress, or improving medication adherence.

The promise

Health coaching can support a range of objectives for health systems — including financial, workforce, and quality goals.3 Systems can use health coaching to lower the overall cost of care or uncover new billing opportunities. Health coaching also can play a role in promoting equity or fostering patient loyalty. It may offer potential workforce impacts by entrusting health coaches with patient education, allowing clinical providers to focus on top-of-license care. Health coaching can also have a positive effect on clinical outcomes, since it supports patients in making lifestyle changes that lead to better health.


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INTENDED AUDIENCE
  • Hospitals and health systems
  • Physicians and medical groups

AFTER YOU READ THIS
  • You'll understand how new CMS guidance and market forces are shaping demand for health coaching services.
  • You'll learn about four health system approaches to implementing health coaching services.
  • You'll have a checklist of key considerations when evaluating investment in health coaching services.

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