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Conversation Guide

The manager's toolbox: Kindly say no to a staff request

Although managers should be willing to remain flexible with staff requests, sometimes there is no other choice but to say no. However, managers should be strategic about when they say no to reduce staff frustration and strengthen working relationships. Use this guide to build out your plan for when and how you will say no to a staff member’s request.
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  • All healthcare organizations
AFTER YOU READ THIS
  • You’ll understand the importance of removing assumptions from an ask.
  • You’ll gain insight on giving a principled no.
  • You’ll learn what to do after saying no.

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