Western Health’s nursing leadership needed to redistribute and redefine tasks to alleviate the nursing workload and improve teamwork, but they knew the process had to be collaborative. In 2020, Western Health created “Working Together,” a project that empowered care teams to codesign sustainable, scalable solutions to daily workload problems that frontline staff experienced. Read on to learn how Western Health successfully ceded authority over transforming the frontline workload to nurses.
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