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Addressing Avoidable ED Utilization: Primer Series

Are specific patient populations making up a significant proportion of your ED visits? This primer series analyzes the reasons these patients seek care in the ED, the business case for intervening, and solutions for reducing unnecessary ED use.


Are specific patient populations making up a significant proportion of avoidable ED visits at your organization? Each installment in our right-sizing ED use series provides solutions to optimize emergency care for specific frequent user groups. In each primer, you will find:

  • Reasons patients seek care in the ED
  • Business case overview for intervention
  • Solutions for right-sizing ED use

In each primer, we profile organizations who have set up targeted programs and feature operational, staffing, and funding information. Preview the series by downloading our primer on right-sizing ED utilization for geriatric patients.

Right-Sizing ED Utilization for Geriatric Patients

ED Utilization for Acute Behavioral Health Patients

May 2018

Learn how to reduce geriatric patients’ high-cost acute utilization by managing their diverse needs in the ED and in post-acute care. This primer features two progressive organizations that provide wrap-around specialized services and post-discharge support for the elderly.

Download the Primer



Right-Sizing ED Utilization for Complex Care Patients

ED utilization for complex care patients

March 2018

Explore how to inflect frequent ED utilization for patients with complex care needs before, during, and after the ED visit. This primer features two in-depth case studies of provider organizations that have successfully reduced ED use with longitudinal coordination and wrap-around support for complex, frequent users of acute care.

Download the Primer



Right-Sizing ED Utilization for Acute Behavioral Health Patients

ED Utilization for Acute Behavioral Health Patients

September 2017

Read why and how to address the needs of patients with acute behavioral health needs who present in the emergency department. This primer features two in-depth case studies of organizations that formed focused partnerships to provide post-discharge support and wrap around psychosocial services to address the needs of this frequent ED user group.

Download the Primer




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