To catalyze growth and change, leaders must become comfortable with the uncomfortable — namely, navigating difficult conversations with their teams. This means embracing conflict strategically, neither avoiding it nor allowing it to escalate without purpose.
For productive discussions, establish a clear, shared purpose and take the time to appreciate and address your team's varied perspectives and concerns. By balancing empathy with a firm focus on your collective goals, you can transform challenging dialogues into opportunities for collective progress.
Here are three considerations to help leaders initiate tough conversations with their teams and start moving forward together.
Transformation demands tension. While conventional wisdom may advise leaders to suppress conflict and maintain comfort on a team, you must intentionally dial the tension up or down to tackle the challenging work ahead. Without this friction, you'll find yourself stuck in place, clinging to the status quo, even if it doesn't serve your shared objectives.
If you regularly increase the pressure or demand, you may need to put in effort to restore your team's confidence in you. Try emphasizing your joint accomplishments to create an inspiring vision of what lies ahead, one that ignites enthusiasm and confidence instead of concern.
Conversely, if you tend to lessen the pressure or reduce the challenges faced, remember to remind yourself of the importance of engaging your team in the pursuit of your common goals. Reflect on the negative impact that avoiding difficult discussions can have on the entire group.
A clear and compelling purpose can help you mobilize your team to tackle what's necessary. Without a clear and explicit purpose, you may struggle to unite the team around a goal that transcends their fears or frustrations.
As a leader, you might have a clear perspective on why change is necessary and why you need to turn up the heat or generate some purposeful conflict to move forward. But remember, your team might have an entirely different view.
Put yourself in their shoes and understand why they might be resistant to change. Acknowledge and address their concerns openly, rather than brushing them aside.
Healthcare demands adaptive leaders to navigate its complexity. The Advisory Board Fellowship is an immersive leadership laboratory and practice ground where leaders are challenged and supported by diverse industry peers, world-class faculty, and executive coaches as they make progress on their most pressing organizational challenges. Build the capacity and advance critical priorities at your organization.
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