Facing a surge in in-basket messages, Grace Grove Healthcare (a pseudonym) implemented a four-step solution to reduce the quantity of messages, effectively triage, minimize provider burden, and expedite response time. Their approach protects provider time for top-of-license medical advice questions, and leverages technology and other staff for the rest. Grace Grove reduced the number of messages their providers received by an average of 783 messages annually and cut in-basket work time by 34% daily. This approach also significantly improved provider experience.