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Case Study

How to reduce in-basket overload by 34%, in 4 steps

Unmanageable in-basket volumes can be a significant burden for healthcare providers. Find out how one health system successfully addressed this issue with a four-step process that reduced message quantity, protected provider time, and improved overall efficiency.

Facing a surge in in-basket messages, Grace Grove Healthcare (a pseudonym) implemented a four-step solution to reduce the quantity of messages, effectively triage, minimize provider burden, and expedite response time. Their approach protects provider time for top-of-license medical advice questions, and leverages technology and other staff for the rest. Grace Grove reduced the number of messages their providers received by an average of 783 messages annually and cut in-basket work time by 34% daily. This approach also significantly improved provider experience.


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AFTER YOU READ THIS
  • You will learn about Grace Grove’s four-step solution for in-basket management.
  • You'll get ideas on how to protect provider time for top-of-license messages.

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