Scenario: We recently received a question from a medical group leader who said motivation on her team was “at an all time low.” She wrote, "I'm in charge of a medical group that wants to stay independent. But we're having a hard time because we have too much work and we can't hire more people. We need everyone to handle more administrative tasks, even though they don't like them. How can I keep everyone motivated when we don't have a lot of resources, we're not sure what will happen in the future, and I'm asking them to do more of the parts of their jobs they don't like?"
Here are three leadership moves she can use to lead her team through this situation.
To keep your team motivated, make sure they understand their purpose. Explain clearly what you want to achieve and what is not important. There can be a lot of confusion during times of uncertainty, such as potential layoffs, budget cuts, and constant change. Separate key objectives from the background noise.
As a leader, you need to ensure your team is aligned and working on the “right” work. With Advisory Board Fellowship, you can learn how to navigate change in a way that helps your team embrace uncertainty, instead of fighting it. Read more about navigating complexity in this expert insight.
Transparency is important. Don't be afraid to talk with your team about challenges they are facing, like financial and resource-related constraints. Be honest with them and make sure to recognize any losses they are experiencing (e.g., loss of autonomy, security). Your honesty and empathy can encourage your team to confront challenges instead of becoming disengaged.
If you are hesitant to engage in open, transparent communication with your team, consider why that is.
Consider the four steps outlined in this article on how to communicate with staff when things aren’t all “sunshine and roses.”
When a person uses their strengths in their work, they are more engaged and productive. Studies show that successful teams give positive feedback three times more often than they give criticism. Focusing on building your team member’s strengths helps them stay energized and makes them less likely to burn out.
If you acknowledge your team’s strengths and give positive reinforcement, you can help them be more engaged in their jobs — even if they have to do more administrative tasks.
We’re empowering organizations to develop their next generation of leaders by preparing them to leverage their expertise and adapt to rapidly changing circumstances through Advisory Board Fellowship. Don't put leadership development on the back burner — act now and prepare your future leaders to make the difficult decisions necessary to advance your priorities and make meaningful change.
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