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Patient experience guide, part 1: The 3 stages of the patient journey

Creating a positive patient experience is no easy task. Part 1 of this guide describes the three crucial stages of the patient journey — and how focusing on these stages can drive patient loyalty and improve healthcare outcomes.
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The patient experience is complex and comprehensive, needing to cater to patients’ unique needs and expectations. Every point of contact, from care coordination to post-treatment billing, impacts the patient journey.   

Before providers can improve the patient experience, they must understand the three major components of the patient journey, including key touchpoints and the potential benefits of investing in improvements.

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AFTER YOU READ THIS
  • You'll know how accessing care, the day of service, and after the service all impact the patient journey.
  • You'll learn how to improve each of the three key elements of the patient journey.
  • You'll understand why providers should invest in improving the patient journey.

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